EMEME FAVOUR AMARACHI
Remote-Ready Customer Service, Administrative & Digital Marketing Professional
Lagos, NG.About
Highly adaptable and remote-ready professional with a proven track record in customer service, administrative support, and digital marketing. Adept at optimizing communication channels, managing client relations, and driving social media engagement to enhance brand visibility. Successfully coordinated logistics, achieved 100% order dispatch, and streamlined customer inquiries, demonstrating a commitment to operational excellence and client satisfaction across diverse digital platforms.
Work
Skin.org Cosmetics
|Social Media Manager Intern
Lagos, Lagos State, Nigeria
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Summary
Contributed to enhancing brand visibility and community engagement through strategic content creation and social media management for Skin.org Cosmetics.
Highlights
Developed and proposed innovative content ideas, leading to a measurable increase in brand visibility and audience engagement across social platforms.
Supported strategic social media planning and initiated performance tracking, providing key insights for campaign optimization.
Actively engaged with the online community by responding to comments and inquiries to foster positive brand interactions and strengthen customer loyalty.
Resopay (Fintech)
|Customer Service Support
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive customer service support, resolving inquiries and maintaining accurate records to ensure seamless operations within a fast-paced FinTech environment.
Highlights
Resolved an average of 50+ customer inquiries daily via email and phone, maintaining a high satisfaction rate in a fast-paced FinTech environment.
Provided precise service information and meticulously managed complaint follow-up, contributing to a 15% reduction in repeat issues.
Maintained accurate and up-to-date customer records, enhancing data integrity and enabling smooth, efficient service operations.
Skin.org Cosmetics
|Logistics Manager
Lagos, Lagos State, Nigeria
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Summary
Managed end-to-end logistics operations, ensuring seamless coordination and optimal customer satisfaction for Skin.org Cosmetics.
Highlights
Streamlined communication across suppliers, logistics partners, and customers, improving supply chain visibility and collaboration.
Ensured 100% successful order dispatch with zero losses, upholding high standards of operational efficiency and customer satisfaction.
Managed the integrity of branded packaging and conducted proactive customer follow-ups, enhancing brand perception and post-delivery experience.
Yabatech Executive Body
|Assistant General Secretary
Lagos, Lagos State, Nigeria
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Summary
Provided essential administrative and communication support to the Yabatech Executive Body, ensuring efficient operations and effective student engagement.
Highlights
Authored and distributed accurate meeting minutes for executive sessions, ensuring clear documentation of decisions.
Managed all student communication channels, disseminating critical information to over 1,000 students and fostering engagement.
Orchestrated the planning and execution of various student programs, enhancing campus life and participation.
Volunteer
NIFES
|Volunteer Staff
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Summary
Provided critical administrative and communication support for NIFES, managing diverse inquiries and coordinating key organizational activities.
Highlights
Managed high-volume inbound communications, including calls, WhatsApp messages, and emails, ensuring timely and effective responses.
Executed mass communication campaigns via email and SMS to 500+ members, and coordinated logistics for 10+ meetings and training sessions.
Maintained accurate administrative records and streamlined communication tasks, improving organizational efficiency and information accessibility.
Education
Yaba College of Technology
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Higher National Diploma (HND)
Printing Technology
Grade: Upper Credit
Yaba College of Technology
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National Diploma (ND)
Printing Technology
Grade: Credit
Certificates
Digital Marketing
Issued By
Salba Training Institute
A.I in Education, Content Creation & Digital Marketing
Soft Skills Training
Issued By
Jobberman
Time Management for Personal & Professional Productivity
HR Management
Issued By
SALBA
Skills
Customer Service & Relations
Customer Service, Client Relations, Inquiry Resolution, Complaint Management, Client Support.
Administrative Support
Administrative Support, Email Handling, Documentation, Record-Keeping, Multitasking, Meeting Coordination.
Digital Marketing
Social Media Management, Content Planning, Brand Visibility, Community Engagement, Performance Tracking.
Logistics Management
Supply Chain Coordination, Order Dispatch, Logistics Partnerships, Customer Follow-up, Packaging Management.
Office Productivity
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Time Management.
Problem Solving
Problem-Solving, Critical Thinking, Issue Resolution.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Stakeholder Engagement.