EMEME FAVOUR AMARACHI

Remote-Ready Customer Service, Administrative & Digital Marketing Professional

Lagos, NG.

About

Highly adaptable and remote-ready professional with a proven track record in customer service, administrative support, and digital marketing. Adept at optimizing communication channels, managing client relations, and driving social media engagement to enhance brand visibility. Successfully coordinated logistics, achieved 100% order dispatch, and streamlined customer inquiries, demonstrating a commitment to operational excellence and client satisfaction across diverse digital platforms.

Work

Skin.org Cosmetics

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Social Media Manager Intern

Lagos, Lagos State, Nigeria

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Summary

Contributed to enhancing brand visibility and community engagement through strategic content creation and social media management for Skin.org Cosmetics.

Highlights

Developed and proposed innovative content ideas, leading to a measurable increase in brand visibility and audience engagement across social platforms.

Supported strategic social media planning and initiated performance tracking, providing key insights for campaign optimization.

Actively engaged with the online community by responding to comments and inquiries to foster positive brand interactions and strengthen customer loyalty.

Resopay (Fintech)

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Customer Service Support

Lagos, Lagos State, Nigeria

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Summary

Provided comprehensive customer service support, resolving inquiries and maintaining accurate records to ensure seamless operations within a fast-paced FinTech environment.

Highlights

Resolved an average of 50+ customer inquiries daily via email and phone, maintaining a high satisfaction rate in a fast-paced FinTech environment.

Provided precise service information and meticulously managed complaint follow-up, contributing to a 15% reduction in repeat issues.

Maintained accurate and up-to-date customer records, enhancing data integrity and enabling smooth, efficient service operations.

Skin.org Cosmetics

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Logistics Manager

Lagos, Lagos State, Nigeria

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Summary

Managed end-to-end logistics operations, ensuring seamless coordination and optimal customer satisfaction for Skin.org Cosmetics.

Highlights

Streamlined communication across suppliers, logistics partners, and customers, improving supply chain visibility and collaboration.

Ensured 100% successful order dispatch with zero losses, upholding high standards of operational efficiency and customer satisfaction.

Managed the integrity of branded packaging and conducted proactive customer follow-ups, enhancing brand perception and post-delivery experience.

Yabatech Executive Body

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Assistant General Secretary

Lagos, Lagos State, Nigeria

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Summary

Provided essential administrative and communication support to the Yabatech Executive Body, ensuring efficient operations and effective student engagement.

Highlights

Authored and distributed accurate meeting minutes for executive sessions, ensuring clear documentation of decisions.

Managed all student communication channels, disseminating critical information to over 1,000 students and fostering engagement.

Orchestrated the planning and execution of various student programs, enhancing campus life and participation.

Volunteer

Volunteer Staff

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NIFES

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Provided critical administrative and communication support for NIFES, managing diverse inquiries and coordinating key organizational activities.

Highlights

Managed high-volume inbound communications, including calls, WhatsApp messages, and emails, ensuring timely and effective responses.

Executed mass communication campaigns via email and SMS to 500+ members, and coordinated logistics for 10+ meetings and training sessions.

Maintained accurate administrative records and streamlined communication tasks, improving organizational efficiency and information accessibility.

Education

Yaba College of Technology

Lagos, Lagos State, Nigeria
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Higher National Diploma (HND) Printing Technology Grade: Upper Credit

Yaba College of Technology

Lagos, Lagos State, Nigeria
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National Diploma (ND) Printing Technology Grade: Credit

Certificates

Digital Marketing

Salba Training Institute

A.I in Education, Content Creation & Digital Marketing

Soft Skills Training

Jobberman

Time Management for Personal & Professional Productivity

HR Management

SALBA

Skills

Customer Service & Relations

Customer Service, Client Relations, Inquiry Resolution, Complaint Management, Client Support.

Administrative Support

Administrative Support, Email Handling, Documentation, Record-Keeping, Multitasking, Meeting Coordination.

Digital Marketing

Social Media Management, Content Planning, Brand Visibility, Community Engagement, Performance Tracking.

Logistics Management

Supply Chain Coordination, Order Dispatch, Logistics Partnerships, Customer Follow-up, Packaging Management.

Office Productivity

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Time Management.

Problem Solving

Problem-Solving, Critical Thinking, Issue Resolution.

Communication

Verbal Communication, Written Communication, Interpersonal Skills, Stakeholder Engagement.